♡ shop policies/faq ♡
shipping info / disclaimers?
gyuchew studios only utilizes the united states postal service (usps) unless noted otherwise. all tracked orders will have a tracking number provided through the website - you should receive an email through the one you provided when making the purchase with this information.
incorrect address policies: if you do not email me with an updated address change and the order number, i will not honor any replacements for the order.
shipping duration (in-stock items): packing for in-stock items may take between 1-2 weeks! i work a full time day job, so i am only available to pack orders after i get off of work.
shipping duration (preorders): depending on the item, it may take 1-2 months for production & shipping overall! production time may take a while, and incorporating my shipping time, you can find updates on the preorders updates tab on my site.
stamped shipping: all stamped shipping orders are final sale. you will not receive a tracking number but you will receive a shipping notification. i am not responsible for lost or stolen mail for stamped shipping orders. please give stamped mail a longer shipping time period due to the post office standards.
tracked shipping: if you lost your tracking number, feel free to reach out to me and i can provide one for you. i am not responsible for any lost or stolen mail that occurs.
import taxes & fees & tariffs
i am not responsible for any import taxes & fees & tariffs required by your country.
where can you ship to?
worldwide! please see below countries i do not ship to due to VAT & IOSS regulations. note that if you are a EU or UK customer, you are responsible for all VAT duties/fees.
countries i have halted shipping to: AUSTRIA, BELGIUM, BULGARIA, CROATIA, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GERMANY, HUNGARY, IRELAND, ITALY, LUXEMBOURG, MALTA & THE NETHERLANDS.
what is your refund policy?
unfortunately, due to the size of my shop, i will not be honoring refunds. i cannot cover all the potential refunds that are requested.
if you truly have an issue, feel free to reach out to me on instagram @gyuchew or email me at gyuchew@gmail.com.
what about cancelations?
unfortunately, just like refunds, i will not be honoring cancelations.
what about preorders? can i get a refund or cancel those?
preorders cannot be canceled or refunded. please make sure you confirm that you absolutely want those items - i need those items to be funded in order to be pushing into production.
what happens if my product gets damaged over time?
i am not responsible for the product damages that were made by the buyer.
how can i reach you?
you're more than welcome to ask and let me know your thoughts. reach out to my email (gyuchew@gmail.com) or dm me on instagram @gyuchew!